Returns & Refunds Policy
Transparent quality standards, hassle-free replacement claims, and customer assurance procedures for all Cosmo Astra orders.
No Re-Shelving & Biochemical Return Policy
To preserve 100% authenticity and safety, products once dispatched cannot be returned to inventory for re-shelving. Once package custody leaves our logistics hub, we replace broken or wrong items directly rather than accepting standard customer returns.
3-Step Claim Process
How To Request A Replacement
Record Unboxing Video
Record a continuous, unedited video showing the shipping label, packaging seal being broken, and items inside.
Submit Within 48 Hours
Send your video, order ID, and photos to customer care within 48 hours of delivery.
Instant Replacement
Once verified, our team dispatches a brand-new express replacement at zero extra cost to you.
Detailed Terms
Return & Replacement Guidelines
Damaged or Defective Items
If your item arrives broken, vacuum seals are compromised, or you received an incorrect item, we issue an express replacement at zero cost.
Unboxing Video Requirement
To verify damaged or missing item claims, we require an uninterrupted, unedited unboxing video showing the outer shipping label, seal break, and contents.
Cancellation Window
Orders can be modified or cancelled within 1 hour of placement or before fulfillment dispatch has been initiated by our logistics team.
Hassle-Free Assistance
Our dedicated support team reviews unboxing claims within 24 hours to ensure you receive a swift and satisfactory resolution without delay.
Need To File A Claim?
Send your unboxing video, order number, and item photos directly to our dedicated support team for fast 24-hour verification.